Why these questions matter

Dekton is a significant investment, and the quality of your experience depends heavily on the supplier you choose. The right questions cut through sales talk, reveal whether a quote is genuinely all-inclusive, and confirm you are getting genuine Dekton, fabricated and fitted by people who know what they are doing. Asking them also signals that you are an informed buyer, which tends to get you straighter answers.

Questions about the company and the work

• Do you fabricate in-house or subcontract? In-house fabrication means control and accountability from template to fit.
• Can I see full slabs before deciding? Essential for judging colour, veining and finish properly.
• Is this genuine Dekton, and which collection? Confirms you are buying authentic Cosentino Dekton, not a lookalike.
• How much experience do you have with Dekton specifically? Sintered stone needs the right tooling and skill.
• Can I see reviews and examples of your work? Evidence of quality in real kitchens.

Questions about the quote

• Is this an all-inclusive price? It should cover material, fabrication, edges, cut-outs, templating, delivery, fitting and VAT.
• What edge profile and thickness are included? So you are comparing like with like.
• Are sink, hob and tap cut-outs included? These can be quietly left out of a low headline price.
• How are seams handled, and where will they fall? A good fabricator plans discreet, well-placed joins.
• Is finance available? Such as 0% interest-free options to spread the cost.

Questions about timeline and aftercare

• What is the lead time from template to fit? Typically around one to two weeks for fabrication; see our installation timeline.
• What warranty applies? Dekton carries a 25-year manufacturer warranty; ask what the fabricator adds.
• What happens if something is damaged during fabrication? A professional outfit carries the risk and puts it right.
• What aftercare or support do you offer? Including advice on cleaning and any future repairs.

Where these questions lead

If a supplier answers these confidently and transparently, you are likely in good hands. If answers are vague, evasive or the price seems too good to be true, treat that as a warning sign. These questions pair naturally with our guides on how to choose a Dekton supplier and where to buy Dekton in the UK.

Questions about the material itself

It is also worth asking a few questions about the Dekton you are choosing, not just the company. Does this colour run through the body, which matters if you want mitred or waterfall edges? What finish is this, and how does it behave day to day? Is it suitable for my intended use, such as an outdoor kitchen? A knowledgeable supplier will answer these easily and may steer you toward a better-suited colour or finish for your plans, drawing on guides like does the colour run through and finishes explained.

Listen to how questions are answered

The content of the answers matters, but so does the manner. A supplier worth choosing will welcome your questions, explain things clearly without jargon or pressure, and be honest about trade-offs rather than overselling. If you feel rushed, fobbed off, or that straightforward questions are met with vague replies, that tells you something important regardless of the price. Buying a worktop should feel like a collaboration, not a hard sell.

Turning answers into a decision

Once you have asked your questions of two or three suppliers, you will usually find one stands out for the clarity of its answers, the quality of its showroom and work, and the fairness of its quote. Trust that picture. The cheapest option rarely wins once you factor in accountability and finish quality, while the supplier who answered openly and showed you real slabs is the one most likely to deliver a result you love. Our guide on how to choose a Dekton supplier brings it all together.